returns + exchanges
Please allow 7-10 business days for US delivery. All orders are shipped USPS Priority mail/insured/ with a tracking number. We can provide overnight express shipping on orders made before 11 am Eastern Time, but you MUST contact us first via email for confirmation and pricing. We will ship internationally, via USPS global priority, by prior arrangement via e-mail. We apoligize, but you, the customer must be responsible for any customs fees , VAT taxes and tariffs incurred.
Exchanges and returns:
We want you to love your new jewelry.
Exchanges and returns are accepted on pieces purchased from our website only, and must be postmarked within 7 business days. Please contact us via email before sending any item, to receive a return authorization number. Returns without authorization will not be accepted. Customers, are responsible for any return shipping and insurance costs, and we are not responsible for items once they have left your hands, so recommend making sure you have tracking and insurance.
Custom orders are not returnable, as are limited edition items that are indicated as such in the product listing.
Please send exchanges with return authorization number written clearly on the outside of the package to:
Kerin Rose P O Box 744 Burlington, VT 05402
Be sure to use USPS delivery, as UPS and Fed Ex will not ship to post office boxes. Please package in the original box and insure your package for your protection, as we cannot be responsible for items lost or damaged in transit back to us. Write the return authorization number you are issued after contacting us on the outside of the parcel.
A note about ring sizing:
We make all of our rings in whole sizes from sizes 5-9. Other sizes are available by arranging a custom order. Please be aware, that custom orders are not returnable, and it is the customers’ responsibility to determine the correct size. We strongly recommend against using online paper or plastic belt style sizers, as these can be inaccurate. Your best bet is to go to a local jeweler for sizing, or contact us and we will send you solid plastic sizers with a small deposit, to be refunded in full when you order your ring. In some instances rings without stones can be sized up ¼ to ½ a size. Please don’t hesitate to contact us if you have questions regarding this!… we are here to help!
We stand behind the quality of our work. Pieces purchased through boutiques and galleries must be returned for repair to the place of purchase. Much of our repair work is free of charge, but on occasion, there are small fees involved, so please contact us in advance to discuss the repair your piece might require, You may do this via email or phone, As with exchanges, we will only repair pieces that arrive with an authorization number, and you will receive one after making contact with us around your repair needs.
Indicate your reason for the return, and package your purchase safely and securely in original packaging, or something resembling that, as we cannot take responsibility for items sent to us damaged by the postal service due to inadequate packaging. Please indicate the reason for the repair, authorization number, and your contact information and insure, as we cannot be responsible for items lost in transit back to us.
Do not send packages C.O.D, as we do not accept returns shipped C.O.D.